General Terms and Conditions (GTC)
Business Apartments
1. Scope and provision of the apartment
These General Terms and Conditions (GTC) apply to the Business Apartments of Service Station Services AG. Service Station Services AG provides the reserved furnished apartment for the agreed rental period. Specific provisions in the individual rental agreement and booking confirmation take precedence over these GTC.
2. Included services
- Electricity, cold and hot water, central heating and general building service charges
- Wi-Fi / internet and TV or monitor
- Use of the washing machine / communal laundry rooms
- Fully furnished and equipped apartment
- Fully equipped kitchen with electrical appliances
- Bed linen and two towels per guest for the agreed number of guests
- Administration and operational support
3. Additional services
Weekly maintenance cleaning can be booked on request. It includes a maximum of 2 hours per visit, changing bed linen and towels, waste disposal and one chargeable refuse bag. Price: CHF 150 plus VAT per week or CHF 600 plus VAT per month. Cleaning may also be booked twice a month.
4. Services not included
- Consumables such as toilet paper, personal care products, laundry and cleaning products, kitchen towels and replacement light bulbs
- The Swiss radio and television fee (Serafe); this personal levy is the tenant's responsibility
- Final cleaning, charged in advance: bachelor apartment CHF 350 plus VAT; 1-bedroom apartment CHF 450 plus VAT; loft CHF 450 plus VAT; 2-bedroom apartment CHF 550 plus VAT
- Additional cleaning work: CHF 50 per hour
Final cleaning is charged with the first rental invoice. VAT is charged at the statutory rate; currently 3.8% on the accommodation price and 8.1% on other services.
5. Laundry
The communal laundry rooms and machines are available free of charge. Please reserve an available laundry slot and, where required, use the designated laundry key or laundry card. Remove the key or card from the machine after use.
6. Contract term and termination
The rental agreement is automatically renewed for one month at a time unless terminated in writing by email. It may be terminated at the end of a month by giving one month's notice.
7. Number of guests
The Business Apartment may only be occupied or used by the number of guests agreed in the rental agreement.
8. Registration with the authorities
Foreign tenants moving to the Canton of Zug must register with the competent migration authority; Swiss nationals must register with the residents' registration office. Registration and any permit procedures are the tenant's responsibility.
9. Furniture and equipment
All furniture, appliances and household items provided with the apartment remain the property of Service Station Services AG.
10. Rental payments
The first month's rent and final cleaning fee are due when the rental agreement is concluded. Further monthly rent payments must be made in advance by the first day of each month. Payment must be made by bank transfer in Swiss francs without deduction of bank charges. In the event of late payment, Service Station Services AG reserves its contractual and statutory rights. To the extent permitted by law, this includes the right to refuse occupancy or terminate use.
11. Reminder fees
A fee of CHF 50 plus VAT is charged for each reminder and each week the payment remains overdue.
12. Arrival and departure
The apartment is available from 5.00 p.m. on the first rental day. It must be returned by 9.00 a.m. on the last rental day. Different times may be agreed in advance.
13. Tenant's liability
The tenant is liable for damage to the apartment, furniture, appliances and household items caused by the tenant or by third parties for whom the tenant is responsible. The full costs plus CHF 120 per hour for project management will be charged. Private liability insurance is mandatory and is the tenant's responsibility. Appliances and sanitary facilities are deemed to be functional and free from defects at the start of the tenancy.
14. Tenant's property
Service Station Services AG is not liable for theft, loss of or damage to items brought into the apartment by the tenant. Mandatory statutory provisions remain reserved.
15. House rules, cleanliness and smoking
The applicable house rules are binding. All apartments are non-smoking apartments. If no cleaning service has been booked, the tenant is responsible for cleanliness and all waste disposal during the stay. Additional work required for final cleaning is charged separately. Serious or repeated violations may result in termination in accordance with the rental agreement and applicable law.
16. Pets
Pets are not permitted.
17. Viewings
Service Station Services AG may show the apartment to prospective tenants. Viewings will be announced at least 24 hours in advance.
18. Use and subletting
The apartment is intended for private residential purposes. Commercial use is prohibited. Subletting or otherwise making the apartment available to third parties is not permitted.
19. Repairs and maintenance
Service Station Services AG may carry out necessary repairs, upkeep and maintenance work during the rental period. Where possible, this will be announced in advance.
20. Keys, cards and remote controls
The tenant is liable for the loss of keys, parking cards, remote controls, laundry cards and similar means of access. Replacement costs plus an administration fee of CHF 120 will be charged. Replacing a security key in Switzerland may cost CHF 500 or more.
21. Cancellation before occupancy
The following cancellation fees apply if the tenant withdraws before occupancy: 6 weeks before arrival: 50% of one full month's rent; 4 weeks before arrival: 75%; 2 weeks before arrival: 100%. The fees include third-party services.
22. Insurance and liability
Service Station Services AG is not liable for damage caused by the tenant's negligence, force majeure, strikes or comparable events. Mandatory statutory provisions remain reserved. Any further liability is excluded to the extent permitted by law.
23. Data protection
Service Station Services AG may collect, process and use personal data insofar as this is necessary for bookings, contract processing, guest communication and operational support. Data is stored and disclosed only to the extent necessary or required by law. Applicable Swiss data protection law remains reserved.
24. Applicable tenancy provisions
Unless otherwise agreed in this contract, the applicable tenancy provisions of the Canton of Zug and mandatory Swiss tenancy law remain reserved.
25. Severability
If any provision of these GTC is invalid or unenforceable, the remaining provisions remain unaffected. Where possible, the parties will replace the affected provision with a valid provision that comes as close as possible to its intended purpose.
26. Amendments
Service Station Services AG may amend these GTC for future contracts. Amendments affecting an existing tenancy apply only insofar as they are agreed or permitted by law.
27. Applicable law and jurisdiction
Swiss law applies exclusively. The place of jurisdiction is Zug, Switzerland. Mandatory statutory places of jurisdiction remain reserved.
28. Scope of services for furnished and serviced apartments
The agreed total price covers more than the use of empty living space. The Business Apartment is provided fully furnished, equipped, operational and ready for immediate occupancy. Depending on the apartment and the individual agreement, the added value includes in particular:
- Furniture: furniture for living, dining, sleeping and working; beds and mattresses; tables, chairs, armchairs and sofas; lighting, mirrors and rugs; ongoing care, maintenance and replacement due to normal ageing and wear.
- Household and kitchen equipment: crockery, glasses, cups, cutlery, cookware, pans, kitchen utensils, food preparation and serving equipment, coffee machine, kettle and other kitchen appliances; bedding, bed linen, hand and bath towels, and other household items and appliances.
- Technology and media: TV, internet and Wi-Fi infrastructure and other technical or electronic equipment, including installation, maintenance and necessary replacement.
- Operating and consumption costs: agreed costs for heating, hot water, water, electricity, internet, TV and other property-related operating and connection costs.
- Preparation and readiness for occupancy: inspection of the apartment and inventory, preparation of the furniture and household equipment, provision of the agreed linen and assurance that the apartment is ready for immediate occupancy.
- Handover and return of the apartment: organisation of occupancy and return, keys and means of access, introduction for the tenant, and inspection of the apartment and inventory.
- Personal support and on-call service: a personal contact during the stay, handling apartment-related matters, coordinating repairs and maintenance, and availability for urgent technical or operational matters within the agreed scope.
- Upkeep and maintenance: ongoing care of the apartment, furniture, technical equipment and household inventory; minor repairs, replacement purchases and coordination of specialist work.
- Cleaning and laundry, if booked: regular apartment cleaning, provision and changing of bed and bath linen, additional cleaning and final cleaning in accordance with the booking.
- Administration and management: contract and invoice administration, communication with the tenant, coordination of service providers and operational support throughout the stay.
- Service Station Services AG provides and finances the rental deposit required for each apartment under the underlying rental agreement. This is generally between CHF 5,000 and CHF 10,000. The company bears the associated capital commitment for the entire rental period.
Service Station Services AG CH-6340 Baar-Zug September 2026